Frequently Asked Questions

For emergency situations, we guarantee a 2-hour response time within our primary service area. We have technicians on call 24/7, and our service vehicles are fully stocked with common parts. In many cases, we can have a technician on your site within 90 minutes of your call.

Absolutely. We believe in transparent, upfront pricing. Before we begin any work, we'll provide a detailed quote that includes all parts, labor, and any additional costs. The price we quote is the price you pay — no hidden fees or surprise charges on the final bill.

Our technicians are certified to work on all major pump brands including Grundfos, Goulds, Bell & Gossett, Flowserve, Xylem, Pentair, and many others. We also service less common brands and can work with older equipment that other companies won't touch.

We offer a 12-month warranty on both parts and labor for all repairs. If any issue arises from our workmanship within that time, we'll return and fix it at no charge. The warranty doesn't cover damage from misuse, normal wear, or external factors beyond our control.

Yes, we offer flexible preventive maintenance programs tailored to your needs. Options include quarterly, bi-monthly, or monthly visits. Maintenance customers receive priority scheduling, discounted rates, and detailed reports after each visit. Many clients have reduced emergency repairs by 60% after enrolling in our program.

We accept cash, checks, and all major credit cards. For larger projects, we can discuss payment plans. Payment is due upon completion of service unless other arrangements are made in advance. We can provide detailed invoices for business accounting purposes.

Yes. Our emergency service is available 24/7, 365 days a year — including weekends and holidays. For non-emergency scheduled work, we offer Saturday appointments and can sometimes accommodate evening slots during the week.

After a thorough diagnostic assessment, we'll provide you with all available options. Generally, if repair costs exceed 60% of replacement cost, or if the pump is over 15 years old with multiple issues, replacement may be more economical long-term. We'll never push you toward a solution that doesn't make sense for your situation.