Refund Policy

Payment Terms

Payment is due upon completion of service unless other arrangements have been made in advance. We accept cash, checks, and major credit cards. For large projects, we may require a deposit of up to 50% before work begins.

Estimates and Quotes

Written estimates are provided free of charge. Once you approve an estimate, any additional work required will be discussed with you before proceeding. If the final cost exceeds the estimate by more than 10%, we will obtain your approval before completing the additional work.

Cancellation Policy

We request at least 24 hours notice for cancellation of scheduled appointments. Cancellations with less than 24 hours notice may be subject to a service fee to cover technician dispatch costs. For emergency service calls, different terms may apply.

Parts and Materials

Parts that are special-ordered or custom-manufactured for your specific system are non-refundable once ordered. Standard parts may be returned within 30 days if unused and in original packaging.

Service Guarantees

If you experience an issue with our work within 12 months, we will return to inspect and repair it at no additional charge. This guarantee covers parts and labor for our workmanship. It does not cover issues caused by external factors, misuse, or normal wear.

Refund Procedures

If a refund is warranted, it will be processed within 5-7 business days of approval. Refunds will be issued to the original payment method. Cash refunds are available for cash payments under $100.

Last Updated: January 2025